Booking and Payment Conditions

When booking a holiday, a non-refundable deposit of 25% will be required immediately

in order to secure a booking. 12 weeks prior to your holiday arrival date, your balance

will be due. It is on the onus of the main party member to ensure that the balance is

paid on or before the due date. If a balance is not paid Cornwall Estates reserves the right to

treat the non-payment as a cancellation.

If a booking amendment is required then a £30 administration fee will be applicable. This

includes but is not limited to moving the date of your booking.

Contract of Hire

1.1 All bookings must be accepted by us (Cornwall Estates Holidays) and are subject to these

conditions which are deemed to have been accepted in full by the hirer and all persons

in the party.

  1. Making a Booking

2.1 Provisional bookings can only be held for 24 hours without payment.

2.2 Cornwall Estates may request details of all persons in your party including names and


2.3 A booking is only confirmed on receipt of payment of your deposit, as per clause 3 of

these conditions. (Online bookings are not confirmed until receipt of postal or email

confirmation from Cornwall Estates). Cornwall Estates may refuse to accept a booking if


2.3 It is the responsibility of the cost to notify Cornwall Estates if any such confirmation has

not been received within 7 working


2.6 On receipt of the booking confirmation it is the responsibility of the customer to

ensure that all details are correct. It is the responsibility of the customer to thoroughly

check the confirmation and to notify us immediately of any discrepancies, and in any

case within 14 working days.

  1. Deposit

3.1. A booking whether by telephone, email or website, must be accompanied by a

deposit. The deposit is equal to the sum of 25% of the total letting fee.

  1. Final Payment

4.1. Payment of the balance of the letting fee, must be paid to Cornwall Estates 12 weeks

before the letting is due to start “the Due Date”.

4.2. Non payment by the Due Date if not previously agreed with us; may be treated as

a cancellation.

  1. Booking Amendments

5.1. Once a booking has been accepted and confirmed by Cornwall Estates Holidays, the

booking can only be changed by requesting an amendment via email or letter.

5.2. Where Cornwall Estates Holidays agree to the change in the dates of the letting, an

administration fee of £40.00 must be paid by the hirer.

5.3. Should you wish to extend your stay once you have arrived with us we require a

minimum 48 hours notice and payment to secure the amendment. We regret that we

may not be able to facilitate the extension after this time.

5.4. If Cornwall Estates agrees to change the cottage or dates after a Special Offer has

been released an cottage can’t be upgraded at the new booking cost.

  1. What is included

The cottage rental includes: The cost of water, electricity, weekly clean and use of

towels/linen. A full inventory of equipment, utensils and furniture is also provided. Please

note: items must not be removed from the cottage during your stay.

  1. What is not included

The cottage rental price does not include any personal or holiday insurance nor cost

of travel to the cottage. We strongly advise that all customers purchase suitable

insurance to cover their holiday.

  1. Cancellation by Hirer

8.1. If you wish to cancel the letting you must notify Cornwall Estates Holidays in writing or by

e-mail (Cancellation Notice).

8.2. In the event of a cancellation any monies paid are non refundable. Therefore we

strongly recommend that you take out Holiday Insurance with a third party.

  1. Duration and Times of Letting

9.1. Lettings are for a maximum of four weeks and commence at 4pm on the first day of

the letting and end at 10am on the day of departure unless otherwise notified.

9.2. The period booked cannot be exceeded unless Cornwall Estates give written approval.

You will be liable for any cost of whatever nature incurred because of an un-authorised


  1. Hirer’s Responsibilities

10.1. The hirer is responsible for taking all reasonable care of the property and its

contents. The property and all equipment, utensils, furniture etc. must be left clean and

tidy at the end of the hire period. The hirer and members of the party are not permitted

to smoke in the premises and no pets are allowed. The hirer is requested to limit noise

between 9.00 pm. and 8.00 am.

  1. Rights of Access

The representative or their subcontractors have the right of access to the property at

anytime, with due regard to the convenience of the hirer, for the purpose of inspection

of the property and to carry out any essential repair or maintenance work.

  1. Responsibilities

Neither we, nor our representatives, can be held responsible for any circumstances

beyond our control including, but not limited to, mechanical breakdown, illness or failure

of any public service supply. The hirer responsible for booking undertakes that no person

will suffer anything to be done which would endanger the policy of our insurers in

respect of the cottage and its contents which might make the same void.

  1. Injury and Damage

Neither we, nor our representatives, take any liability for personal injury, loss or damage

to personal effects howsoever arising during the booking period.

  1. Maximum Number of Persons

Under no circumstances may more than the maximum number of persons specified in

the cottage description occupy the cottage, except by prior written agreement

with us. We, or our representatives, reserve the right to refuse admittance to the

cottage to the hirer and their party if they are in breach of this condition.

  1. Information

All information supplied by us, and our representatives, is given in good faith and is

based on information available at the time. All reasonable measures have been taken

to ensure the accuracy of any statement made, but we, and our representatives, are

not liable for any variation however caused.

  1. Offers

From time to time Cornwall Estates may advertise special offers or last minute deals. The

offer/deal is only valid on new bookings after the said offer has been released and

cannot be used to amend a pre-existing booking. If a code is listed as part of the special

offer this must be stated to claim the offer.

  1. Keys

Key collection will be made available on arrival. If your arrival is outside of office hours

you will be advised as to where to collect keys.

  1. Complaints

Any complaints about the cottage, or its contents, must be made in writing

immediately to our representative who will take all reasonable steps to settle the

problem. Neither we, nor our representative, shall have any liability for any complaint

submitted after the completion of the rental period.

  1. Insurance

The cottage hire cost does not include any personal insurance cover of any kind. IT IS



  1. Linen

Linen and towels are changed between every letting. For stays of 2 weeks or more, we

offer a complimentary change of linen.

  1. VAT

The price quoted will be the total price inclusive of VAT where payable.

  1. Non-Availability of Property

22.1. If for any reason beyond Cornwall Estates Holidays or the Owners’ control, the property

is not available on the date booked, or the property becomes unsuitable for holiday

letting, all rent and charges paid in advance by you will be refunded in full and

Cornwall Estates may cancel the booking.

22.2. Where possible Cornwall Estates will provide you with four weeks’ notice except in

extraordinary circumstances.

22.3. If the notice period is less than four weeks Cornwall Estates will endeavour to find you

alternative accommodation or, at your request, refund to you any sums you have paid.

You will have no further claim against Cornwall Estates or the Owner.

  1. Governing Law and Jurisdiction

Any dispute between us will be governed by the exclusive law and jurisdiction of the

English Courts.

  1. Authority to accept

The person who completes the booking and, therefore, accepts these terms and

conditions confirms that:

(a) he or she is authorised to agree the booking conditions on behalf of all persons

included on the booking, including those substituted or added at a later date;

(b) he or she is over eighteen years of age and a member of the party intending to

occupy the property; and

(c) he or she agrees to take responsibility for the party occupying the property.

  1. Discrepancies

25.1. In case of a discrepancy between these terms and conditions and any other

contents of Cornwall Estates conditions, these conditions shall prevail.

25.2. In the event of inconsistency between these terms and conditions and any other

information regarding the property, these terms and conditions will prevail.

The Management reserves the right to refuse entry or eject from the properties and

complex any persons, who in the Managements opinion are unsuitable, are not

maintaining the upkeep of the properties to a satisfactory standard, found to be

breaking the law or who causes nuisance or disturbance to other visitors or owners.