Company Details/Refund Policy

Company Details
Company Registered Name: Polmark Estates Ltd
Company Address: Harlyn Bay, Padstow, Cornwall PL28 8SB
Company reg no: 7016462
Registered at Companies House Cardiff

Telephone; 01841 520206
Email: reception@polmarkbeachcottages.co.uk

Refund Policy:-
If you change or cancel your booking
a) Changes
If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email.. Also, we cannot guarantee that will be able to meet your request.
b) Cancellation If you have to, or want to, cancel your booking, you must contact us by email or phone as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking.
Depending on your reason for cancellation, you may receive a refund of all money you have paid to us for your booking The conditions for getting a refund referred to above only apply if the cancellation applies to all members of your party. All prices are for the whole property and not on a per person basis.
Under your contract with us, to qualify for a refund you must have one of the following reasons and you may be asked to send evidence.
• Illness or pregnancy (we will need to see medical evidence that you or a member of the party is unfit to travel).
• Death.
• Jury or witness service (in a court of law).
• Illness or death of a close relative (a close relative is defined as a husband, wife, civil partner, son or daughter, son or daughter-in-law or daughter-in-law, parent, mother-in-law or father-in-law, grandparent, sister or brother or fiancé or fiancée).
• The police have asked you to stay at home, following a burglary at your home or place of business, during the period of your holiday or within the seven days before this.
• You are in HM Forces and are posted unexpectedly or have leave cancelled if you are in the police (unless you can recover the cost of the lost booking from another source) or
• You are placed in quarantine.
Please note that all of the above reasons must have arisen after you made your booking and must not have been within your knowledge at the time of your booking. This particularly applies to pre-existing illness.
You may also receive a full refund if you cannot reach your destination due to snow or flood conditions or as a result of being involved in an accident while on the way there (This only applies if you have made every effort to try and complete your journey. You will need to produce evidence to us from the police or Highways Agency)
Although a refund is available in these circumstances, you may prefer to delay your arrival
If the reason for cancellation does not fall within one of those given above, for example, you do not want to travel, your leave is cancelled by your employer (other than HM Forces or the police) and so on you will not be entitled to a refund.

Terms and Conditions
Bookings should not be made online within less than 48 hours of your arrival.
For these please contact us by phone.

Terms and Conditions (abbreviated)
1 Making your booking
All bookings depend on the property being available. The person in charge of the party must be at least 18 years old at the time of booking.
You are responsible for making all payments due to us.
As long as the property is available and we have received all the relevant payments, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your booking details and the amount you still owe for the booking. Your binding contract with the owner will begin when we issue the written confirmation.
As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately.
If for any reason beyond our control the property is not available we will offer you suitable alternative accommodation of at least the same specification as the original booking.
2 Payment
When you book, you should pay the deposit amount then due, this is a non refundable deposit and forms part of the total cost of your holiday (we only accept payment in pounds sterling). We must then receive the rest of the money owed a month before the start of your trip.
If you do not pay any payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
3 Pricing
We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.
4 Brochure and website details
We aim to make sure that the information provided by us is presented accurately on our website, and other promotional literature or material we provide.
5 If you change or cancel your booking
a) Changes
If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. Also, we cannot guarantee that will be able to meet your request.
b) Cancellation If you have to, or want to, cancel your booking, you must contact us by email or phone as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking.
Depending on your reason for cancellation, you may receive a refund (see reasons below)of all money you have paid to us for your booking The conditions for getting a refund referred to above only apply if the cancellation applies to all members of your party. All prices are for the whole property and not on a per person basis.
• Illness or pregnancy (we will need to see medical evidence that you or a member of the party is unfit to travel).
• Death.
• Jury or witness service (in a court of law).
• Illness or death of a close relative (a close relative is defined as a husband, wife, civil partner, son or daughter, son or daughter-in-law or daughter-in-law, parent, mother-in-law or father-in-law, grandparent, sister or brother or fiancé or fiancée).
• The police have asked you to stay at home, following a burglary at your home or place of business, during the period of your holiday or within the seven days before this.
• You are in HM Forces and are posted unexpectedly or have leave cancelled if you are in the police (unless you can recover the cost of the lost booking from another source) or
• You are placed in quarantine.
You may also receive a full refund if you cannot reach your destination due to snow or flood conditions or as a result of being involved in an accident while on the way there (This only applies if you have made every effort to try and complete your journey. You will need to produce evidence to us from the police or Highways Agency)
Although a refund is available in these circumstances, you may prefer to delay your arrival
If the reason for cancellation does not fall within one of those given above, for example, you do not want to travel, your leave is cancelled by your employer (other than HM Forces or the police) and so on you will not be entitled to a refund.
6 Events beyond our control
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including:
• strike, lock-out or labour dispute;
• natural disaster;
• acts of terrorism, war, riot or civil commotion;
• malicious damage;
• keeping to any law or governmental order, rule, regulation or direction;
• accident;
• breakdown of equipment or machinery;
• insolvency or bankruptcy of an owner or service provider;
• fire, flood, snow or storm;
• difficulty or increased cost in getting workers, goods or transport; and
• other circumstances affecting the supply of goods or services.
7. Your property
Arrival and departure. You can arrive at your property at any time after 3pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day.
You and all members of your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You are responsible to the owner for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. The owner can ask for an extra payment from you to cover any related costs.
Maximum occupancy – You also must not allow more people than the brochure states to stay overnight in the property. You cannot arrange for visitors to the property – without the advance consent of the Owner.
You must not leave any pets unattended in the property, including any garden, and you must keep dogs on a lead within the boundaries of a property . If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in your chosen property, nor can we accept any responsibility for any subsequent health reaction.
8 Special requests
If you have any special requests, you must let us know when you make a booking and confirm them in writing. Although we will try to accommodate reasonable requests we cannot guarantee that any request will be met.
If you would like a copy of our full terms and conditions please do not hesitate to ask.